Tracking Orders

  • All orders are track-able
  • USPS is used for all orders and a tracking # will be provided by e-mail once your order is processed


Please be aware: Orders CANNOT be changed, modified, or canceled after checkout. 

Please also note:  Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out of our warehouse. Please expect shipping delays during the Holiday season. Orders are not processed on Sundays.



 STANDARD $4.90 3-5 Business days after shipping


Carrier Contact Number:

  • USPS: 1-800-275-8777

Shop ChiTai is NOT responsible for:

  • Delays with USPS shipping
  • Lost, damaged, or marked delivered items. 


Wrong Address Disclaimer

  • It is the buyer's responsibility to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us here as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.
  • If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
  • All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.